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You will be able to "Track your order" via our website, or simply click 'View your order' in the email once the tracking information is updated by the courier provider.
*If you are unable to track your order here, please email your tracking number to us at help@alcosm.com. We'll try our best to assist you within 5 working days. Thank you for your kind understanding.
SHIPPING WITHIN MALAYSIA
• Delivery will take 3-5 working days for West Malaysia and 7-14 working days for East Malaysia.
• Shipping fees is RM8 for both East and West Malaysia.
• You will receive your tracking number via email once your parcel has been shipped out.
• Expect delays during festive periods and sales promotion period.
• We do not accept any order cancellations upon dispatch of your order.
SHIPPING WITHIN SINGAPORE
• For Singapore, you can direct purchase at sg.alcosm.com.
CUSTOMS & IMPORT DUTIES
• Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel
• Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.