Frequently Asked Questions.
Our team is ready to help. Take a look at our FAQs and contact us with questions or concerns. We've got you covered.
Alcosm™ 75% Alcohol Wipes is a high-quality disinfection wipes designed precisely to safeguard you against the harmful bacterias, germs and viruses. The 75% v/v follows the formulations standard issued by WHO, which is proven to kill 99.9% bacterias, germs and viruses. Made with natural and chemical-free materials, Alcosm™ 75% Alcohol Wipes is suitable for all age groups, and applicable on all surfaces.
WHO recommends that alcohol-based handrubs with 75% alcohol-concentration are most effective to kill viruses. Alcohol penetrates the cell wall completely, permeates the entire cell, coagulates all proteins and therefore the microorganism dies. Detailed reference at https://www.who.int/gpsc/information_centre/handrub-formulations/en/
Alcosm is designed in Singapore and responsibly produced by Asia’s largest manufacturer in China, adhering to the highest quality standards in the industry.
Hangzhou Guoguang Touring Commodity Co., Ltd was established in 1998 with subsidiary of Naturecare domestics Co., Ltd. A company that is focus and specialise in wet wipes industry for more than 22 years.
The expiry date for the wipe before opening is 2 years from the manufacturing date.
After opening, we suggest to use up within 2 months time for best performance of the product.
Alcosm is categorised under surface wipes, therefore NOT is not required in this case. NOT number is applicable on cosmetics products.
Malaysia: We accept Visa, MasterCard and American Express, online banking with major local banks (Maybank2U, CIMB Clicks, RHB Now, Hong Leong Connect, AmOnline, Bank Islam, Affin Bank), and online bank transfer.
Singapore: We accept Visa, MasterCard and American Express only.
We do not offer any discounts on Alcosm, and we are particular in keeping our price standard across all channels. Rest assured that our prices are honest and you will get the best product at the best price!
At the moment, we ship to West Malaysia and Singapore only. We will expand to more countries soon. Stay tuned!
All purchases after 5th May 2020 will be delivered in 3-5 working days (for West Malaysia).
The delivery address can be changed as long as your order has not been dispatched for delivery. Once dispatched, it may be difficult for us to change the details, but do get in touch with us and we’ll see how we can help.
We deliver with a third-party courier and at the moment it is not possible to specify delivery date and time. The courier will give you a phone call to successfully arrange the delivery.
The courier will give you a phone call to arrange the delivery and will usually try to deliver the item twice. If no one is there to collect the item, the courier will leave instructions on the nearest centre to pick it up within a limited timeframe.
Our warehouse is located in Selangor and we deliver with a third-party courier. Everything is already organised for you. However, you can get in touch with us and we’ll see how we can help.
Unfortunately, we do not allow any return for good products sold unless it's proven damaged before opening. All our products have met the highest production and quality control standards before being sold to the market.