You will be able to "Track your order" via our website, or simply click 'View your order' in the email once the tracking information is updated by the courier provider. Alternatively, you may wish to track your order via this tracking system directly (click here)
*If you are unable to track your order here, please email your tracking number to us at email@example.com. We'll try our best to assist you within 5 working days. Thank you for your kind understanding.
SHIPPING WITHIN MALAYSIA
• Delivery will take 3-5 working days for West Malaysia and 7-14 working days for East Malaysia.
• Shipping fees is RM8 for both East and West Malaysia.
• You will receive your tracking number via email once your parcel has been shipped out.
• Expect delays during festive periods and sales promotion period.
• We do not accept any order cancellations upon dispatch of your order.
SHIPPING WITHIN SINGAPORE
• For Singapore, you can direct purchase at sg.alcosm.com.
CUSTOMS & IMPORT DUTIES
• Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel
• Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.